Exchanges

If you have received an incorrect card or the card you have received is faulty, please email @hoveryhelp@gmail.com to discuss further.

You have 21 days of the receipt to exchange a faulty or wrong card, providing it is in the condition it came in (undamaged).

All card sales are final, there are no returns available unless one of the above apply's.

If you purchased a package with trackable shipping:

Email your photos or video of the product/s you are returning to hoveryhelp@gmail.com.
Once approved, you will be given the address to send your parcel to. Please ensure your return is well packaged and meets all the conditions outlined below.
Please mark your order number clearly in the package.
Use an insured delivery service to ensure your parcel reaches us safely.

If you purchased a package with no trackable shipping:

Email your photos or video of the product/s you are returning to hoveryhelp@gmail.com.
Once approved, you will be given the address to send your parcel to. Please ensure your return is well packaged and meets all the conditions outlined below.
We will take care of the shipping cost however you will have to make sure it is packaged securely & appropriately

Card must not have any visible damage: this includes scratches, chips, dents, discolouration and any other clear visible abnormalities.
Please make sure all returned cards are well packaged, so as not to be damaged in the post.
Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in return transit. (unless if you did non trackable shipping)
Please make sure that the exchange has been approved - without approval it may result in your exchange not being processed.